Quarterly inspections are carried out by the Quality Assurance Managers along with regular administration checks, to ensure that all aspects of the property are of the highest standard. We would arrange for such maintenance to be undertaken in a professional manner. The repairs will be effectively monitored for quality and the work will be carried out in a manner so as to cause as little inconvenience to tenants as possible.

The Property Administrator conducts inspections, internal and external, which are highly detailed to highlight any maintenance issues that need urgent attention.

All lease records are maintained by the Property Administrator, along with the details of lease commencement and expiry, and are updated regularly. Renewal alerts are programmed into our dedicated software management system and are intimated to customers on a regular basis. The Property Administrator is the single point of contact, and he forwards all requests received to the owners for their consent. These requests are accompanied by information about the tenant, and our own observations/recommendations to enable faster decision making by the owner.

All rental cheques will be collected and deposited into the Property Owner’s account by our Property Administrator. A full statement is maintained of all the cheques deposited. Returned cheques, if any, would be taken up immediately with the tenant concerned and appropriate legal action will be taken if deemed necessary.